The other day, a customer service snafu reminded me that bigger organizations do not always deliver better experiences – and that technology alone can’t deliver superior service.
Unfortunately, it is not uncommon these days to see claims of “bigger and better” and “high tech” replace what we at Perspectives call “high touch” service; a term that, [...]
Continue reading about Bigger or Better? High Tech vs. High Touch in the EAP World
In 1982 a young school girl asked the First Lady of the United States of America what to do if someone offered her drugs. Nancy Reagan’s simple, straight-forward answer became the theme of a national campaign and a phrase that will forever be remembered: “Just Say No.”
That same year, the first issue of USA Today [...]
Continue reading about Why HR Can’t “Just Say No” to Social Media
This week, Jennifer Dray, the HR Representative for Chopper Trading, talked to Perspectives’ Working World Café about her experience leading the company’s H1N1 prevention efforts.
WWC: Hi Jennifer, thanks for speaking with us. Why don’t you start by telling us a little about Chopper Trading and your role there?
JD: Chopper Trading is a proprietary trading company, [...]
This month, Jon Vegosen briefs us on important legal developments related to Equal Employment Opportunity Commission (EEOC) posters and the Victims’ Economic Security & Safety Act.
New EEOC Posters
The Equal Employment Opportunity Commission has released a revised “Equal Employment Opportunity is the Law” poster. This new poster reflects current federal employment discrimination law, adds information about [...]
Continue reading about Employment Law Updates: November 2009
In my last post from the EAPA 2009 conference, I highlighted data shared by Dr. Dan Conti, managing director of employee assistance & work life programs at JP Morgan Chase. It really pointed to the impact of behavioral health in the workplace.
I do realize that this is not an easy topic to talk about. It [...]
Continue reading about EAPA 2009 Highlights – EAP in Difficult Times (The Rest of the Story)
Sometimes life sends you a message.
Yesterday for instance, I wanted a “nosh” so I grabbed a piece of candy even though I’m trying to eat healthier. Lo and behold, when I opened the wrapper there was no candy in it – it must have missed the quality assurance test. So I took it to mean [...]
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