This week, it was all over the news: The National Labor Relations Board (NLRB) is suing a Connecticut company that terminated an employee for posting negative remarks about her supervisor on her Facebook… but the root cause of this is really an employee relations issue.
Yesterday, I moderated a webinar hosted by Perspectives Ltd called “Social Media ABCs (Awareness, Boundaries and Considerations) For HR” – and the information shared by our panelists was great. CLICK HERE TO ACCESS THE WEBINAR! The idea was to help HR experts, managers and business leaders understand social media and its implications in the [...]
The other day, a customer service snafu reminded me that bigger organizations do not always deliver better experiences – and that technology alone can’t deliver superior service. Unfortunately, it is not uncommon these days to see claims of “bigger and better” and “high tech” replace what we at Perspectives call “high touch” service; a term [...]
When you’re interested in visiting a restaurant, seeing a movie or renting an apartment, the first thing you probably do is “Google” it. You scan the consumer reviews on Yelp, Metromix, Apartments.com or Zagat to decide which product or service to embrace with your coveted purchasing power. You understand that some reviews are too harsh [...]