Yesterday, I moderated a webinar hosted by Perspectives Ltd called “Social Media ABCs (Awareness, Boundaries and Considerations) For HR” – and the information shared by our panelists was great.
CLICK HERE TO ACCESS THE WEBINAR!
The idea was to help HR experts, managers and business leaders understand social media and its implications in the workplace. After all, [...]
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The other day, a customer service snafu reminded me that bigger organizations do not always deliver better experiences – and that technology alone can’t deliver superior service.
Unfortunately, it is not uncommon these days to see claims of “bigger and better” and “high tech” replace what we at Perspectives call “high touch” service; a term that, [...]
Continue reading about Bigger or Better? High Tech vs. High Touch in the EAP World
In 1982 a young school girl asked the First Lady of the United States of America what to do if someone offered her drugs. Nancy Reagan’s simple, straight-forward answer became the theme of a national campaign and a phrase that will forever be remembered: “Just Say No.”
That same year, the first issue of USA Today [...]
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When you’re interested in visiting a restaurant, seeing a movie or renting an apartment, the first thing you probably do is “Google” it. You scan the consumer reviews on Yelp, Metromix, Apartments.com or Zagat to decide which product or service to embrace with your coveted purchasing power. You understand that some reviews are too harsh [...]
Continue reading about HR FYI: Your Employees Are Talking About You In Cyberspace
Wow, what a day. Not only did the NAPEO conference begin, but it was also the kick-off for the annual Basketball Hall of Fame induction ceremony.
Why is the induction ceremony relevant? Because this class will include probably the greatest basketball player in history, Michael Jordan. Now, being from Chicago, I am pretty biased. After all, [...]
Yesterday was a great day at SHRM. First of all, New Orleans is a great city and it is great to feel a part of contributing to the re-building of the city by being at this conference and giving money to the local economy. The food is great and the people are too.
Just a couple [...]
On Wednesday morning, April 22nd, the news wires lit up with the story of the death of David Kellerman, the acting chief financial officer of Freddie Mac. He was 41 years old and a 16 year employee of Freddie Mac who worked his way up in the organization beginning as an analyst.
It is reported that the [...]
Continue reading about Freddie Mac Deals with the Death of Its CFO Using EAP
Can this really be happening? Is it possible that the Governor of one of the largest states in the country could have been so brazen to try and sell the Senate seat of the President-Elect? Even more incredible is the fact that he did this knowing that he was already under surveillance for suspected wrong doing. Arrogant, mentally ill [...]
Continue reading about Spare The Rod (Blagojevich), Spoil the Boss?
This blog is dedicated to helping to create high performing workplaces. We invite you to pull up your computers, grab a cup of coffee and join us as we bring to life discussions about how to invest in your most valuable asset, your employees. Whether it is about grappling with benefits issues, leadership, management or dealing with conflict, [...]
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